In the unlikely event that something you ordered from unakku.in is damaged or defective, or if the product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging.
Please return the product within 15 days from the date on which your order was delivered and courier it to the following address:
To, Studio Teertha,5/50, Pragati Society,Off Link Road, Mahavir Nagar, Kandivili West, Mumbai 400067.
Please note we do not accept returns for international orders unless it is a quality defect.
Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.
A refund is offered only on merchandise sold at MRP, without any discount. In certain cases, a refund is provided irrespective of the type of purchase when:
*The order is cancelled prior to dispatch due to unavailability.
*The product is returned due to a quality defect or damage during transit.
*As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days. We do not have a COD (Cash on delivery ) system in operation.
Can I return and exchange my order?
Yes, you can avail exchange on all orders bought on www.unakku.in, once your return is received with us. You can exchange for a different size in the same merchandise as returned, or an entirely new merchandise of equal or higher value than the value of returned merchandise. Any return is to be shipped by you on your own. Please share courier name and tracking number with us once you have despatched the product in order to confirm receipt at our end.
In case you are unable to make an exchange selection right away, you can opt for an online credit note of returned merchandise value.
Validity of on-line credit note
The online credit note issued in lieu of merchandise return or exchange on www.unakku.in is valid for 90 days on a single purchase. Please apply this credit note at checkout .
PAYMENT & SECURITY
We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.
This could be due to a technical glitch, so please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.