How do I get in touch with your Customer Care Team?
Our Customer Care Team is always happy to help.
Call or WhatsApp us on +91 9967064964 between 9:30 am – 6:00 pm IST ( Monday to Saturday) except all national holidays or email us on firstname.lastname@example.org
When will the Customer Care Team respond to my query?
Our Customer Care Team will get in touch with you within 24 hours to help you resolve your query.
Are there any duties and taxes applicable?
All Unakku orders are shipped internationally from our warehouse in Mumbai, India to your shipping address. All import duties and taxes have to be borne by you. ‘Unakku’ takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
Can the shipping address of the order be changed?
You can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.
What are the courier charges?
No courier charges are applicable within Mumbai city. Courier charges will be extra ( charged at actuals ) for all other places - whether in India or abroad.
Estimated delivery time
The estimated delivery time will differ with each order. Typically, we take around 7 to 10 business days to deliver an order. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes.
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-despatched after your confirmation.
Tracking the order
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here .
Any sizes that are not readily available can be made to your size , subject to availability of raw material. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon.
All made to order garments will also have to be paid for fully, once we confirm the availability of raw material. No cancellations will be accepted once the order has been placed and confirmed.
Cancellation of orders
You can cancel your order (for ready garments) only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.
Order received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
Wrong product delivered?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
Or you can send it back to us and we shall ensure that the correct order is delivered to you at the earliest.
Is the product you want out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.